Rei Return Policy (10 FAQs)
If you’re a frequent shopper at REI, then you know that they have one of the best return policies in the business. But what exactly does their return policy entail? Here are 10 FAQs that will help clear things up for you.
What is REI’s return policy
When it comes to returns, REI has a pretty great policy. You can return most items within a year of purchase, as long as you have a receipt. There are a few exceptions, like special order items, but for the most part, you’re covered. Plus, REI will give you a credit or refund if an item goes on sale within two weeks of your purchase. So if you’re not happy with something, or if you find a better deal elsewhere, you can rest assured that REI has you covered.
How long do I have to return an item to REI
If you need to return an item to REI, you have one year from the date of purchase. We offer a one-year return policy on most items, including apparel, footwear, and gear. Exceptions include final sale items, food, and personalized items. If you’re not satisfied with your purchase, we’ll take it back. No questions asked.
What types of items can I return to REI
REI is a retailer that specializes in selling outdoor gear and apparel. They have a very generous return policy, and will accept returns on most items within one year of purchase. This includes items that have been used or worn, as well as those that are in new condition. REI will also refund the cost of shipping on returned items.
Can I return an item to REI if I bought it online
Yes, you can return an item to REI if you bought it online. You have 60 days to return the item, and you will be refunded the purchase price.
How do I return an item to REI
To return an item to REI, first contact the store where you purchased the item or our Customer Service department at 1-800-426-4840. We will issue a return authorization number and provide instructions for returning the item. Include the return authorization number on the outside of the package and ship it prepaid and insured to the address provided.
What do I need in order to return an item to REI
When you make a purchase at REI, we want you to be satisfied with your gear and our service. We stand behind everything we sell and will do what it takes to help you feel confident in your gear—before, during and after your adventures. If you’re not satisfied with an item, return it within one year of purchase for a refund.
To help us process your return quickly and efficiently, please follow these steps:
1. Include all original packaging and components.
2. Fill out the Return Form included with your shipment. If you no longer have the Return Form, you can print one here.
3. Include a copy of your original sales receipt or gift receipt. If you are returning a gift, the refund will be issued to the original purchaser.
4. For items purchased at an REI store, please bring the item(s) and paperwork to any REI location. For items purchased from REI.com, mail your return to:
REI
Returns Department
1700 45th Street East
Sumner, WA 98390
5. We recommend that you use a shipping method that provides tracking information and insurance for the value of the item(s) being returned.
6. Once we receive your return, we’ll send you an email confirmation and issue a refund to your original form of payment within 10 business days.
Can I return a used item to REI
Yes, you can return a used item to REI. We accept returns of unused and used items, depending on the item’s condition. For example, we cannot accept returns of used electronics or food items. To return a used item, bring it to any REI store or contact our customer service team.
Can I return a gift card to REI
Yes, REI does accept returned gift cards. However, there are a few conditions that must be met in order for the return to be processed. The first condition is that the gift card must be unused. If the card has been used, even partially, it cannot be returned. The second condition is that the card must be returned within 90 days of purchase. If it is outside of this window, REI will not accept the return. Finally, the card must be accompanied by a valid proof of purchase, such as a receipt or order confirmation email. Without this documentation, REI will not be able to process the return.
How will I know if my return was processed by REI
If you’re like most people, you probably dread the thought of having to return something you’ve bought online. Whether it’s because you had to order the wrong size or because the product just wasn’t what you were expecting, returning items can be a hassle. But when you shop at REI, returns are easy and hassle-free. Here’s how it works:
If you need to return an item, simply bring it back to any REI store or mail it back to us using the pre-paid shipping label that came with your order. We’ll process your return and issue a refund within 10 business days. You’ll receive an email notification when your return has been processed.
So there you have it! Returns with REI are quick and easy, so you can shop with confidence knowing that if something isn’t quite right, you can always return it.
I still have more questions about REI’s return policy, who can I contact
If you have more questions about REI’s return policy, you can contact their customer service department.